We hope you wouldn’t want to return anything you’ve bought from us, but if you do, here’s some more information about the process.
To be eligible for a return, your item must be unused and in its original condition, including its original packaging.
In accordance with the law, you have a period of fourteen (14) days from receipt of your order to exercise your right of withdrawal. To do this, please contact us using the withdrawal form available on our website or by sending us an e-mail to contact@soapypleasures.com, clearly indicating your intention to withdraw.
Once you have sent your request for withdrawal, you must return the product(s) to us within a reasonable time, but no later than 14 days after exercising your right of withdrawal.
Refunds will be made within 14 days of receipt of the returned product, using the same payment method you used to place the order..
Please note:
The customer is responsible for the cost of the return, except in the case of a proven defect in the product The refund covers the price of the product(s) and the initial shipping costs. Some items may not be eligible for return due to their nature or condition.
If you have any questions or concerns regarding our delivery and returns policies, please do not hesitate to contact us via our contact form or by email at contact@soapypleasures.com.
We thank you for your trust and wish you an excellent shopping experience on our site.
