Find answers to the most frequently asked questions.
Ordering and shipping
How long does it take to receive my order ?
Our team is committed to processing your order, manufacturing the products and delivering them within a maximum of 10 to 12 working days. We do our utmost to get your order to you as quickly as possible, while ensuring the impeccable quality of our products.
How do I create an account ?
To create an account on our e-commerce site, simply follow the steps below:
- Go to our home page.
- Click on the “Create an account” button or a similar option, usually located at the top of the page.
- Fill in the registration form with the required information, such as your name, e-mail address and password.
- Carefully check the details you have entered to ensure they are correct.
- Accept our terms and conditions, if applicable, by ticking the appropriate box.
- Click on the “Create account” button or a similar option to finalize the creation of your account.
- You should receive a confirmation e-mail containing a link to validate your account. Click on this link to activate your account.
Congratulations! You have now created an account on our e-commerce site. You can log in at any time using your e-mail address and password to access your personal account, view your orders, manage your personal information and take full advantage of our online store.
How can I change my delivery address ?
To change your delivery address, log in to your account, access the “Delivery address” section and update the necessary information. Save the changes so that your new address can be used for future deliveries.
How can I track the status of my order ?
Please feel free to contact us directly by e-mail at “contact@soapypleasures.com”.
Will you keep my credit card information ?
No, but we do use Stripe, a service that may have already stored your credit card information.
Can you deliver to my country ?
We deliver worldwide. Please note that customs duties may apply in some countries.
Will my items be delivered in a single parcel ?
As an e-commerce site, we strive to consolidate your items into a single package for reasons of convenience and logistical efficiency. However, some items may be shipped separately due to their origin or specific delivery restrictions. If you receive separate parcels, don’t worry, this does not affect the content of your order. We make sure that all the items you have ordered reach you as quickly as possible and in good condition, whether they are delivered in a single parcel or several.
Feedback and discussion
What is your returns policy ?
We strive to ensure your complete satisfaction with your purchase. If you have ordered from within the European Union, you have the option of returning the item within 14 days of receipt and receiving your refund within one month of receipt. Our priority is to provide you with a hassle-free shopping experience and to ensure that you are completely satisfied with your item.
I have received the wrong article
If you have received an incorrect item, please contact us as soon as possible. We apologize for the error and will take the necessary steps to rectify the situation.
My order arrived damaged
If you encounter a problem, simply send us a photo so that we can send you a new item.
Where do I send my declaration of return ?
To obtain the return procedure, please contact us at contact@soapypleasures.com or call +44 744 139 25 70. Please note that you will be responsible for the shipping costs related to the return of the item.
What should I do if I have entered an incorrect delivery address ?
If you notice an error in the delivery address, please contact us within 24 hours of placing your order in order to make the change.
Can I modify or cancel an order after I have submitted it ?
Absolutely, you can modify your order as long as it is not being processed.
